Legal

Privacy Policy

Effective Date: April 10, 2026  |  Last Updated: April 10, 2026

CreateAway AI ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at createaway.pro (the "Site") and use our Services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Fill out our contact form (name, business name, email address, phone number, industry, service interest, and message content)
  • Interact with our AI chatbot on the Site
  • Communicate with us via email, phone, or other channels
  • Sign up for or purchase our Services

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies, analytics tools, and similar technologies, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or source
  • Device type (desktop, mobile, tablet)
  • Date and time of visit

1.3 Analytics and Tracking Technologies

We use the following third-party analytics and tracking tools:

Tool Purpose Data Collected
Google Analytics Website traffic analysis Page views, session duration, traffic sources, demographics
Facebook Pixel Ad performance tracking Page visits, form submissions, ad interactions
Netlify Analytics Server-side analytics Page views, bandwidth, visitor counts

You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. You can manage Facebook ad preferences through your Facebook Ad Settings.

1.4 Chatbot Data

When you interact with our AI chatbot, we may collect the content of your conversation, including any questions you ask and information you provide. Chatbot interactions may be stored for the purpose of improving our Services and following up on inquiries.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver, maintain, and improve our Services
  • Process transactions and send related information (invoices, confirmations)
  • Send marketing communications about our Services (with your consent where required)
  • Analyze website usage to improve user experience
  • Run and optimize advertising campaigns
  • Comply with legal obligations
  • Detect, prevent, and address technical issues or fraudulent activity

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share data with trusted third-party providers who help us operate our business (e.g., payment processors, email platforms, CRM tools, hosting providers). These providers are contractually obligated to protect your data.
  • Analytics Partners: We share anonymized or aggregated data with analytics services (Google Analytics, Facebook) to understand Site usage and ad performance.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.
  • Business Transfers: If CreateAway AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information in other ways if you give us explicit consent to do so.

4. Cookies

Our Site uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve your experience and understand how you use our Site.

Cookie Type Purpose Duration
Essential Site functionality (forms, navigation) Session
Analytics Track visitor behavior (Google Analytics) Up to 2 years
Advertising Ad targeting and measurement (Facebook Pixel) Up to 180 days

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and chatbot data are retained for up to 24 months after your last interaction. Analytics data is retained according to the policies of the respective analytics providers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete personal information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly
  • Do Not Sell: We do not sell personal information. If applicable laws grant you additional rights regarding the sale of personal data, we will honor those rights.

To exercise any of these rights, contact us at amber@createaway.pro. We will respond to your request within 30 days.

8. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at amber@createaway.pro.

9. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

CreateAway AI
Brevard County, FL
Email: amber@createaway.pro